Signing up and Getting Started
We’re a site that makes it a whole lot easier to find your next apartment…. and we’re FREE to use.
Reverse search: agents and landlords send you offers and listings. Instead of you searching for apartments, the search comes to you.
Privacy: stay anonymous when asking agents or landlords questions about apartment. You can decide to share your phone and email at any point.
Agent reviews: see how other renters reviewed an agent.
Search no-fee apartments: we have thousands of no-fee apartments if you only want to search no-fee.
Quality apartments: we rank apartments so you can see the best of the best.
Email notifications: we send you the latest apartments every morning. “Fresh hope in your inbox.”
Advanced search, maps, pictures and a streamlined website - find apartments in a snap.
Absolutely. We don’t charge renters anything to use our site. We only charge agents and landlords.
Sign up today.
(blushing) If you love Naked Apartments and want to help us get the word out, the best thing you can do is send us a testimonial telling us why you loved the site. If you’re not a writer, even just one sentence would be great! Or a picture of you in your new apartment would be great.
If we quote you, or post a picture on our site, we would only use your first name and not any personally identifiable information. For example: “Naked Apartments is cooler than cool." -Jim (Oct 2010)
You can also email all your friends, or post a review on your Facebook or Twitter account. If you need help, we have buttons on our home page that make it easy to share our site with your friends and followers.
Your Account and Profile
If you shaded the truth on your profile, say about your income, none of the commission rates that agents offered you are valid. Obey your mom and tell the truth.
Go to your profile; on the right, you'll see "Want to close your account?". There are two options:
Deactivate: You will no longer receive emails from us or messages from agents (reactivating is easy when you're ready to move again.)
Delete: Your account will be permanently and completely removed from our system.
Searching for Apartments
We can’t answer specific questions about any individual apartment.
Instead, you need to contact the person who posted the apartment by clicking the green “contact now” button that you see on every listing.
By clicking the heart shaped button that you see on every listing, you're saving the listing to your account.
We then put all of your favorite listings into a searchable list, and we map them so you can see where they are relative to one another. You can access this list in your favorites tab.
1. Sign up and create an account
2. Perform an apartment search
3. Click the ‘Save this Search’ button above the listings
You can then access all your saved searches from your Saved Searches tab.
While we require that users keep their listings up to date, the reality of the NYC market is that apartments move fast and our participating agents and landlords can’t always update their listings right away.
So a listing may still be on our site even though it’s no longer available. For this reason we give you the date that the listing was first added to our site.
Unfortunately there isn’t a centralized database of all available apartments, let alone one that’s constantly updated. (Although we do hope to fix that!)
So if you contact an agent and they tell you it’s no longer available, don’t immediately assume that they’re trying to bait-and-switch you. More often than not, the apartment was rented, and they didn’t have time to update the listing.
If for any reason someone manages to post an ad on our site and he or she asks you to send in a security deposit to see an apartment – don’t do it! In fact, please let us know!
And if you have seen the apartment and want to put money down to secure it, ask to see the agent’s credentials and confirmation that they are working with the landlord who owns the apartment.
You should never give out bank account numbers, Paypal info, etc.
Do not submit to a credit check by providing your social security number, until you’ve met face-to-face with the licensed agent, licensed salesperson, or landlord.
While we have a system in place to check real estate licensing credentials, that system is not perfect. When meeting the agent in person, ask to see their real estate license, their “pocket-card”, and match that with their license or a photo ID.
While we have a system in place to screen a landlord, that system is not perfect. You must always verify that the person lawfully has the right to rent the apartment. There have been numerous scams across the country where someone tries to rent out a fake apartment, or claims to have access to a real apartment.
If a price on an apartment seems too good to be true, trust us, it is too good to be true; it’s likely not a real apartment, or might be a scam. Trust your instincts. If anything seems wrong about an apartment, or the person representing the apartment doesn’t seem like they can be trusted, just walk away or contact us or your local authority. Be very careful before handing over any money, providing any financial information, or meeting anyone in an unsafe place.
All renters can see your reviews, but not your name; only the agent you reviewed knows that you wrote it.
Reviews help everyone. They help good agents distinguish themselves. They help not-so-good agents improve. And they help renters know what type of agent they might be working with. Wouldn't you want to know?
We do not offer free trials.
Why not? When we offered free trials in 2010, we found that those who signed up were not responding quickly to renters, were not keeping their listings updated and did not provide the customer service that we require from all our participating agents.
By paying our low monthly fee, you’re demonstrating to us that you’re serious about our site and dedicated to working with our renters.
If you need proof that our site is effective, look no further than all of our existing customers who renew with us month after month.
Naked Apartments is completely free for renters. We do, however, charge landlords and agents a low monthly fee in order to advertise on the site. Our current pricing can be seen on our sign-up page.
You’ll find that our pricing is low enough that if you land just one client from our site, you should generate enough profit to pay for an entire year of advertising on our site – even with the most expensive plan.
In May of 2011 we increased prices for all plans and limited the number of listings for our Plus plan.
Billing & Cancellation
We've made canceling very easy with no cancellation or termination fees. Simply view your profile; on the right side of the screen you'll see the heading "Modify Your Account.” Click "Cancel your account" and follow the prompts.
You can cancel at anytime for any reason. We do not charge any termination or cancellation fee.
We do not offer refunds.
However, if you cancel your account, it will remain active until the end of your billing cycle.
For example, if your billing cycle ends on December 15th, but you cancel on December 2nd, your account will remain active until the 15th.
We do not offer extensions.
Your account will go inactive in the event that we can’t charge your credit, debit or prepaid card. You'll simply have to reactivate your account once you can fund the account.
Please note that your listings won't be removed. They'll still be in your account when you reactivate.
Yes. Unless you cancel your account, your card will automatically get charged each billing cycle. Your billing cycle is determined by which payment frequency you choose when signing up (monthly, every 3 months, every 6 months, or yearly). To see your payment frequency, visit your account page.
We do not offer the option of manual renewal.
If you don’t wish for your card to be charged again, either create a monthly calendar reminder to cancel your account before the end your billing cycle. Or, just cancel today. By canceling today, your account would still be active through the end of your billing cycle, but your card will not be charged again.
If you upgrade plans before the end of your billing cycle, we’ll apply the amount left on your current plan to the price of the more expensive plan. We’ll also reset your billing cycle to reflect the day when you upgrade.
John Doe is on a $39/month plan and his billing cycle ends on the 30th of June.
John decides to upgrade plans on the 15th of June. He’s upgrading from a $39 plan to a $69 plan.
Because he’s upgrading halfway through his billing cycle, he’s only used 50% of the $39 plan, which is $19.50. That leaves another $19.50 that he hasn’t used.
We’ll apply this $19.50 credit towards the new plan, which means we’re only charging his card $49.50 ($69 - $19.50 = $49.50).
John’s billing cycle is also reset to reflect the day he upgraded, so now instead of ending on the 30th of June, his billing cycle will end on the 14th of July. So we’ll charge his card again on the 15th of July.
If you downgrade plans before the end of your billing cycle, we’ll apply the amount left on your current plan to the price of the less expensive plan. We’ll also reset your billing cycle to reflect the day when you downgrade.
John Doe’s is on a $69/month plan and his billing cycle ends on the 30th of June.
John decides to downgrade plans on the 15th of June. He’s downgrading from a $69 plan to a $39 plan.
Because he’s downgrading halfway through his billing cycle, he’s only used 50% of the $69 plan, which is $34.50. That leaves another $34.50 that he hasn’t used.
We’ll apply this $34.50 credit towards the less expensive plan, which means we’re only charging his card $4.50 ($39 - $34.50 = $4.50).
John’s billing cycle is also reset to reflect the day he downgraded, so now instead of ending on the 30th of June, his billing cycle will end on the 14th of July. So we’ll charge his card again on the 15th of July.
Listing Feeds and Importing Listings
Feeds are files that contain all your listing information. Your company posts the file to a website and our system scans the file every two hours. When we scan the feed, we import all updates and new listings that are associated with your email address.
To set up a feed of your brokerage's listings to Naked Apartments, we recommend you speak to the person in your company who handles technical issues. Have that person email us at email@example.com
In order to import your listings automatically from RealtyMX to NakedApartments you just need to do two simple things, and we'll take care of the rest.
1. Indicate on the RealtyMX interface that you want to syndicate to NakedApartments (for question on how to do this, please contact RealtyMX or your listings manager).
2. Use the same email address for your Naked Apartments account as you use on your RealtyMX listings. If the email addresses don't match, we won't know to import the listing from RealtyMX to your account. To change your email address, visit your account page. Once you've done these two steps we'll automatically add your new listings. RealtyMX usually sends us updates every 4 hours, but it may take as long as 24 hours.
OLR, by default, does not syndicate your listings to 3rd party sites. Your brokerage firm, or leasing company, will need to make a request to OLR to syndicate to Naked. Please confirm with your manager, or agent, that they have requested a Naked feed from OLR.
Once that request has been made, and OLR begins to send us a feed, you will just need to ensure that you’re using the same email for both OLR and Naked.
For more information email firstname.lastname@example.org.
Most renters will call or email you directly. We can't track when a renter emails your email address or calls your number, so you will not get an email from us nor will you see a message in your "Contacts." We let renters contact you directly so that you and the renter have full control over your conversation.
In addition to contacting you directly, some renters will contact you with a message through our messaging system. When this happens, you'll get an email from us and can view these messages in your "Contacts". Fewer renters choose this option, so you should expect more direct phone calls and direct emails.
In order to use the messaging system, a renter first needs to sign-up and register with us. After registering, a renter is given the choice of 1) sending you a message and receiving your contact info, or 2) sending you a message and not receiving your contact info. If they choose the 1st option, we'll display your phone and email after we send their message.
There’s no additional cost when a renter contacts you after viewing one of your listings. You are only charged one low monthly fee, regardless of how many renters contact you.
And once a renter contacts you, you can respond to them as often as you’d like for free.
Search for renters by combing through our database of active, in-market renters and send renters recommended listings along with a message. This feature is available for Premium Plan Subscribers.
For example, let’s say you specialize in Park Slope. You can search through our thousands of registered renters for anyone looking in Park Slope and send them your exclusive Park Slope apartments with a quick message, and your broker fee percentage.
Not all renters will respond to your messages, but if you land just one client by pro-actively searching for them, you should make enough profit to pay for our site for a year, if not more, which is why we have a lot of agents that religiously Search for Renters.
That's what we call "Search for Renters": see the question directly above.
These are renters who have not contacted you, but are looking for apartments that match your listings. Since these renters have not already contacted you, you need to participate on the Premium Plan in order to contact them using our Search for Renters feature.
Here’s an example of how it works: A renter, Lisa, registers with Naked Apartments and indicates that she’s looking for a 2 bedroom in Gramercy between $3,800 and $4,000. If you have an active listing that fits this criteria, we’ll suggest that you contact Lisa and send her a listing or listings, along with a message.
Because this allows a renter to see what type of apartment you have access to and whether or not they'd be interested. It gives you the chance to highlight your listings and show off your inventory.
Your contact information is always displayed to everyone, so renters don't need to register to contact you. Because approximately 85% of our site visitors don't register this means that a lot more renters can contact you about your listings.
When you send a listing to renters, you need to indicate what the brokerage fee is. If you leave the field blank or empty, our system assumes that you're saying it's a no-fee listing. And when we send the message, we tell the renter it's no-fee.
So it's important that you set the fee here. If it's 15%, enter 15. If it's one month's rent, enter 8.33% (1/12 = 8.33%).
The listing in question may be an open listing. We group all open listings together, so your name won't appear on the search results page, but instead, you will be listed with the other agents who are also advertising that apartment. Renter can choose which agents to contact about the apartment.
One way to make sure you stand out from the crowd is to feature your listings. When you feature a listing, your name appears on the results page (the page with all the listings matching the search criteria.) Also, if it's an open listing, the renter will first see your information, your photos, and your description. Then when they click to contact an agent, you will be pre-selected to be contacted.
As you can imagine, featuring an open listing really helps. You can feature 5 or 15 listings ( on the $39 and $69 plans) at any given time. We recommend that you login, select all your listings (checkbox at the top of your listings) and then click feature. The system will automatically fill up your featured listing quota. You can always swap in other listings to be featured later.
Depending on which plan you’re paying for, you will have a set number of listings that you can have active on our site at any given time.
If your limit is 10, that means you can have 10 active listings live on our site at any point. It’s important to remember that your 10 listings can change throughout the billing cycle.
In other words, if some of your listings are rented and no longer on the market, simply delete these listings and activate new ones.
If our systems incorrectly map a listing to the wrong neighborhood, you simply need to edit the listing and assign the correct neighborhood. To edit a listing simply visit the listings tab and click on the listing you want to edit. (Please note that it’s a violation of our policies to advertise an apartment in the wrong neighborhood.)
We automatically expire any listing after it's been on our site for 4 weeks, or if we find out the apartment is no longer on the market. However, we still require that you delete any listing when they’re rented. Failure to do so may result in a termination of your account.
Yes! Otherwise, renters will start to believe that you are baiting and switching, leaving up listings that are no longer available. No one appreciates that.
We make it easy to post your listings to your Twitter account or your Facebook page.
While in your listings tab, simply click the icon for Facebook and Twitter and we’ll pop up a suggested message along with a link to your listing. Just click confirm and that message will be shared.
If you aren’t logged in to Facebook and Twitter, you’ll be prompted to login.
Our ranking system takes into account multiple variables. While we do not disclose what those variables are, they do include how accurate your listings are, whether you keep your listings up to date, and how quickly you respond to renter inquiries where they keep their phone number anonymous.
We require that you enter an exact address for our backend systems to work and display your apartment to our renters; however, for open brokered listings, we don’t show the specific address of an apartment to renters. We only show the general location within a few block radius on a map.
Showings on Demand
- Renters can request specific showing times from Open Listings
- The lead is sent only to agents advertising the Open Listing
- The first agent to accept the request gets the lead and we provide the renter’s full contact information
- An accepted showing costs the agent $5
- The $5 cannot be refunded even for cancellations or no-shows
AboutWhat are Showings on Demand?
Renters can schedule a specific showing time from our Open Listings. We send the showing request to only the select group of agents advertising the Open Listing. The first agent to accept the request gets the lead, and an accepted showing request costs the agent $5. We include relevant details to help qualify the renter before you accept. Once you accept the request, we'll connect you to the renter and provide their full contact info.Will other agents receive showing requests from my listings?
Renters can only make a Showings on Demand request from Open Listings where we group all the agents advertising the same apartment. If a renter is just viewing your individual ad for the Open Listing, they will not have the option of requesting a showing. The Showings on Demand button will not appear.What results should I expect?
We encourage agents to evaluate the program from a high level. Like any lead, not every showing request will result in a meeting or communication with the renter. But the cost of accepting individual showing requests is relatively inexpensive relative to the profit of one successful showing. The program will benefit agents who recognize the overall opportunity to capture leads from Open Listings.
CostDoes this cost anything?
For subscribers to our Elite Plan, you receive 5 free showings each month. For subscribers on our other plans, every accepted showing costs $5.Do you offer refunds?
We do not offer refunds. We charge your card at the time you accept a showing request, and the $5 cannot be refunded. You should expect that some leads will not result in a showing or even a phone call or email from the renter.What happens if I or the Renter cancels?
You or the renter can cancel a showing appointment as needed, but we do not offer refunds. No-shows and cancellations will sometimes occur.Do free Showings on Demand roll over?
Only Elite subscribers get 5 free showings each month. Unused showings do not roll over to the next month.
How it WorksHow will I be notified of a Showing Request?
Add a cell phone number for text message alerts to ensure you're alerted right away. And turn on Email, Desktop Notifications, and iOS push notifications under account Preferences. You need to respond as quickly as possible to all requests.Responding to renters
You'll see the renter's full profile - move date, income, guarantor - to help qualify the renter. Because a request goes out to multiple agents, the first agent to accept the request gets the showing. So respond quickly! Once you accept the request, we'll connect you to the renter and provide their full contact info.Where do I meet the renter?
If the renter wants to see the apartment right away, we'll suggest a meeting place close to the building, but won't reveal the building address. We only reveal the address if you tell us to.
In addition to positive renter reviews, Hall of Fame agents have a track record of helpful, courteous and prompt interactions with our renters, keep listings accurate and up to date, and refrain from any 'funny business' to promote themselves or make their listings stand-out.
All Hall of Fame agent have been members of Naked Apartments for at least six months, providing us ample time to evaluate their interaction with renters.
We do not charge an additional fee - beyond your monthly subscription - to be listed in the Hall-of-Fame, or when receiving renter inquiries from the Hall-of-Fame. Agents at all plan levels are eligible for inclusion.
All Plus and Premium Plan subscribers also get their own exclusive version of NakedApartments.com with everything needed to market yourself: a personal overview, listings with advanced search and mapping tools, your renter reviews, plus Facebook and Twitter integration. With no Naked Apartments branding, the site is all about you, all in one place. See a demo site here.
All subscribers can quickly and easily convert their listings into professionally designed classified flyers. You'll immediately stand out from all competing ads.
How it works
While viewing your listings in your accounts, simply click the create flyer button, copy the code and paste it into the relevant classifieds site.
Elite plan subscribers have access to the Description Generator tool which quickly and easily creates unique, custom listing descriptions for their ads.
How it works
When creating or editing an ad in your account, you can write your own description or let us create one for you. The click of a button generates a well written description based on apartment information you already provided. You also have the option to select apartment and building characteristics within the generator tool to produce an even more compelling and detailed description for your ad.
Throughout our site you’ll find pages devoted to neighborhoods – describing the vibe, things to do, transportation choices, etc. When you subscribe to our Elite and Premium Plans, we’ll place an ad about you on the pages related to your neighborhood specialties.
You become the sponsor for that page. Your ad contains your name, photo and a link to all your listings. Your ad will be rotated among all other Elite and Premium subscribers who specialize in the same neighborhoods.
You can unsubscribe from all or individual emails by visiting your preferences page. Simply check off the emails you don't want to receive anymore and click "Save Changes".
Yes. Simply go to your "Reviews" section, and you'll see there's "respond to review" button below each review of you.
From a renter whom you've worked with who can speak to your abilities as an agent.