04/14/2013Twila **** wrote...
She got right back to me and we exchanged several emails. She was very friendly.
04/08/2013Christopher **** wrote...
Keys is a a great person to work with. She's honest, helpful, and reassuring. Most importantly, she does her job well. My roommate and I were looking for spaciousness and affordability, as well as safety and peace of mind in Harlem. It only took one outing to know that she found us a great apartment.
Keys is very efficient. I inquired on a Sunday night about a listing and she responded within minutes of me pressing SEND on my e-mail. On that following Tuesday, we went to see five apartments all in the same area. We handed in our deposit and paperwork on the following Wednesday/Thursday. By Monday/Tuesday, we signed the lease. Even though we moved fast, there was never a feeling that she was pressuring us at all. We moved at our pace and she respected that.
On our initial phone call, she didn't just try to get us "through the door" like some other brokers do. She asked me smart questions about what I was looking for, about what mattered to me, about budget, etc. She really took the time to understand what our practical needs and wants were. I could tell from my conversation that she would be working hard for me. (And she did until the very end.)
One of the most important things we talked about were the costs outside of rent. It was clear and upfront what we needed to account for. And she was fair when we needed to discuss further.
I was really impressed with her when we went into each apartment. With her experience, she understand what our reactions meant. She also got a feel for the relationship between my roommate and I, such as what was interesting to my roommate vs what was interesting to me. And she asked us directly how we felt about specific things.
Bottom line, she really listens and takes action. She has my high recommendation.
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