Help/FAQ

We've tried hard to make Naked Apartments a simple platform for renters and agents. If you have any questions that aren't answered here, please get in touch.

Signing up and Getting Started

What is Naked Apartments?
Is Naked Apartments free to use?
I LOVE Naked Apartments! How can I help spread the word?

Your Account and Profile

What if I told a tiny little lie on my profile?
Can I edit my profile?
How do I cancel my account?

Searching for Apartments

How can I get more info on a particular apartment?
How do I favorite or save a listing?
How do I save a search?
Why are some apartments no longer available when I contact the broker?

Safety tips

Never send in a security deposit or any other cash before you’ve seen an apartment
Never share your financial information
Credit Checks

Reviews

Who can see my reviews?
Why should I write a review?
 

Pricing

Do you offer free trials?
How much does it cost to advertise on Naked Apartments?
Did you change pricing and create listing limits?

Billing & Cancellation

How do I cancel my account?
Can I cancel anytime and are there termination fees?
What is your refund policy?
Can I receive an extension if I don’t have funds on my card to pay for my plan?
Is my card charged automatically?
If I upgrade plans, how much am I charged?
If I downgrade plans, how much am I charged?

Listing Feeds and Importing Listings

How do feeds work?
How do I set up a feed?
How do I import my listings from RealtyMX?
How do I import my listings from OLR?
How do I import my listings from Zillow Rental Pro?
How do I import my listings from Nestio?

Contacting Renters

How do renters contact me?
Does it cost anything when a renter contacts me?
How do I search for renters?
What about contacting a renter who has not contacted me?
What are "suggested renters"?
Why do I have to attach a listing when I use Search for Renters?
How do I display my contact info?
When sending a renter a listing, what does ‘set listings' broker fee percentage’ mean?

Listings

Why is my listing not appearing when I search for it like a renter?
How many listings can I upload?
What if my listing was assigned to the wrong neighborhood?
When are listings expired?
Should I delete listings that are now unavailable?
How do I share my listings on Facebook and Twitter?
How do I get my listings to rank more highly?
When uploading a listing, why do I have to enter the address?
What’s a featured listing and how many featured listings do I get?

Showings on Demand

Features

How do I get included in the "Top Agents/Agents Hall of Fame"?
Is there a cost to be in the "Top Agents/Agents Hall of Fame"?
What is the Exclusive Website?
What are Craigslist templates and how do they work?
What is a neighborhood sponsorship?
How do I unsubscribe from all or certain emails?

Reviews

Can I respond to a review?
Whom should I request a review from?
For all other questions, please contact us

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Renter's Guide

A comprehensive guide to renting in New York City.

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