Help/FAQ

Most renters will call or email you directly. We can't track when a renter emails your email address or calls your number, so you will not get an email from us nor will you see a message in your "Contacts." We let renters contact you directly so that you and the renter have full control over your conversation.

In addition to contacting you directly, some renters will contact you with a message through our messaging system. When this happens, you'll get an email from us and can view these messages in your "Contacts". Fewer renters choose this option, so you should expect more direct phone calls and direct emails.

For Basic plan subscribers:
Renters can only initially contact with you through our messaging system. (They can't email or call you directly because on the Basic plan, your contact info is not displayed on your listings.)

In order to use the messaging system, a renter first needs to sign-up and register with us. After registering, a renter is given the choice of 1) sending you a message and receiving your contact info, or 2) sending you a message and not receiving your contact info. If they choose the 1st option, we'll display your phone and email after we send their message.

There’s no additional cost when a renter contacts you after viewing one of your listings. You are only charged one low monthly fee, regardless of how many renters contact you.

And once a renter contacts you, you can respond to them as often as you’d like for free.

Search for renters by combing through our database of active, in-market renters and send renters recommended listings along with a message. This feature is available for Premium Plan Subscribers.

For example, let’s say you specialize in Park Slope. You can search through our thousands of registered renters for anyone looking in Park Slope and send them your exclusive Park Slope apartments with a quick message, and your broker fee percentage.

Not all renters will respond to your messages, but if you land just one client by pro-actively searching for them, you should make enough profit to pay for our site for a year, if not more, which is why we have a lot of brokers that religiously Search for Renters.

That's what we call "Search for Renters": see the question directly above.

These are renters who have not contacted you, but are looking for apartments that match your listings. Since these renters have not already contacted you, you need to participate on the Premium Plan in order to contact them using our Search for Renters feature.

Here’s an example of how it works: A renter, Lisa, registers with Naked Apartments and indicates that she’s looking for a 2 bedroom in Gramercy between $3,800 and $4,000. If you have an active listing that fits this criteria, we’ll suggest that you contact Lisa and send her a listing or listings, along with a message.

Because this allows a renter to see what type of apartment you have access to and whether or not they'd be interested. It gives you the chance to highlight your listings and show off your inventory.

If you're on our Plus or Premium Plans, your contact information is always displayed to everyone, so renters don't need to register to contact you. Because approximately 85% of our site visitors don't register this means that a lot more renters can contact you about your listings.

If you're on our Basic Plan, your contact information will only be shown to registered renters, and only after they send you a message. This means that roughly 85% of our site visitors can not contact brokers participating on our Basic plan.

When you send a listing to renters, you need to indicate what the brokerage fee is. If you leave the field blank or empty, our system assumes that you're saying it's a no-fee listing. And when we send the message, we tell the renter it's no-fee.

So it's important that you set the fee here. If it's 15%, enter 15. If it's one month's rent, enter 8.33% (1/12 = 8.33%).

Depending on which plan you’re paying for, you will have a set number of listings that you can have active on our site at any given time.

If your limit is 10, that means you can have 10 active listings live on our site at any point. It’s important to remember that your 10 listings can change throughout the billing cycle.

In other words, if some of your listings are rented and no longer on the market, simply delete these listings and activate new ones.

If our systems incorrectly map a listing to the wrong neighborhood, you simply need to edit the listing and assign the correct neighborhood. To edit a listing simply visit the listings tab and click on the listing you want to edit. (Please note that it’s a violation of our policies to advertise an apartment in the wrong neighborhood.)

We automatically expire any listing after it's been on our site for 4 weeks, or if we find out the apartment is no longer on the market. However, we still require that you delete any listing when they’re rented. Failure to do so may result in a termination of your account.

Yes! Otherwise, renters will start to believe that you are baiting and switching, leaving up listings that are no longer available. No one appreciates that.

We make it easy to post your listings to your Twitter account or your Facebook page.

While in your listings tab, simply click the icon for Facebook and Twitter and we’ll pop up a suggested message along with a link to your listing. Just click confirm and that message will be shared.

If you aren’t logged in to Facebook and Twitter, you’ll be prompted to login.

Our ranking system takes into account multiple variables. While we do not disclose what those variables are, they do include how accurate your listings are, whether you keep your listings up to date, and how quickly you respond to renter inquiries where they keep their phone number anonymous.

We require that you enter an exact address for our backend systems to work and display your apartment to our renters; however, for open brokered listings, we don’t show the specific address of an apartment to renters. We only show the general location within a few block radius on a map.

A featured listing is highlighted on our results page to grab renters attention, and stand out from all other listings. If you feature an “open” (non exclusive) listing , no other broker can feature the same listing.

In order to feature listings you need to be on the Plus or PremiumPlans.

In order to import your listings automatically from RealtyMX to NakedApartments you just need to do two simple things, and we'll take care of the rest.

1. Indicate on the RealtyMX interface that you want to syndicate to NakedApartments (for question on how to do this, please contact RealtyMX or your listings manager).  

2. Use the same email address for your Naked Apartments account as you use on your RealtyMX listings.  If the email addresses don't match, we won't know to import the listing from RealtyMX to your account. To change your email address, visit your account page. Once you've done these two steps we'll automatically add your new listings.  RealtyMX usually sends us updates every 4 hours, but it may take as long as 24 hours.

With RentJuice you can have your apartment rentals automatically syndicated to Naked Apartments. Setting up their apartment listing syndication is simple. All you need to do is enable ad syndication within your RentJuice Account Settings.

Simply enter the Account section, click on the Settings tab, and then click on Ad Syndication. The checkbox 'Enable Syndication' turns syndication on. If you would like to configure your ad syndication further, you can set your Office's Syndication Rules (including syndication filters like rent ranges, bedroom sizes, and neighborhoods), fill in your Syndication Contact Information, and click Save Changes.

As long as your units have a Syndication Title and Syndication Description within the Advertising section of each unit's profile page, all of your listings will syndicate out to NakedApartments.

In addition to positive renter reviews, Hall of Fame agents have a track record of helpful, courteous and prompt interactions with our renters, keep listings accurate and up to date, and refrain from any 'funny business' to promote themselves or make their listings stand-out.

All Hall of Fame agent have been members of Naked Apartments for at least six months, providing us ample time to evaluate their interaction with renters.

We do not charge an additional fee - beyond your monthly subscription - to be listed in the Hall-of-Fame, or when receiving renter inquiries from the Hall-of-Fame. Agents at all plan levels are eligible for inclusion.

All Plus and PremiumPlan subscribers also get their own exclusive version of NakedApartments.com with everything needed to market yourself: a personal overview, listings with advanced search and mapping tools, your renter reviews, plus Facebook and Twitter integration. With no Naked Apartments branding, the site is all about you, all in one place. See a demo site here.

All subscribers can quickly and easily convert their listings into professionally designed Craigslist posts. You’ll immediately stand out from the thousands of other ads posted everyday on Craigslist.

How it works
While viewing your listings in your accounts, simply click the Post To Craigslist button, copy the code and paste it into the Posting Description while you’re creating the post in Craigslist.

Throughout our site you’ll find pages devoted to neighborhoods – describing the vibe, things to do, transportation choices, etc. When you subscribe to our Premium Plan, we’ll place an ad about you on the pages related to your neighborhood specialties.

You become the sponsor for that page. Your ad contains your name, photo and a link to all your listings. Your ad will be rotated among all other Premium subscribers who specialize in the same neighborhoods.

You can unsubscribe from all or individual emails by visiting your preferences page. Simply check off the emails you don't want to receive anymore and click "Save Changes". 

It's a feature that we're planning to roll out shortly.

From a renter whom you've worked with who can speak to your abilities as a broker.