FAQ
How does Naked Apartments work?
We built Naked Apartments as a site for everyone, rewarding good renters and good brokers. It is a space where renters and brokers can connect to make renting an apartment in New York City fair and easy.
The site drastically improves the search process by having apartments that match a renterÕs individual search sent to the renter, allowing renters to connect with the best brokers and landlords to work with based on our user-generated reviews, and negotiate the best deals before exchanging contact information.
Naked Apartments also makes brokers' and landlords' lives easier, as it allows them to sort through potential rental clients with a sense of their financial background and find their best fit based on neighborhood, renter income, target rent, credit score and move-in date. Additionally, it allows brokers and landlords to market themselves to renters as a way to drive more volume and therefore make more money.
For Renters
How na makes renting an apartment easier for you
Naked Apartments offers you a free credit check and the ability to tell brokers and landlords exactly what you are looking for. All the information is kept completely anonymous, using a secure process. We never share or sell information. Never. Ever.
User-reviewed brokers and landlords then contact you with listings, any attached rates and a personalized message. Because brokers and landlords compete with their commission rates and the quality of their listings and reviews, you get the best of whatÕs out there.
You can connect with as many or as few brokers and landlords as you want. Renters review brokers after working with them, which means you can find out about a broker before working with him or her and rate them based on your own experience.
You can also search our apartment listings. If you see something you like, you can anonymously contact the broker or landlord who posted the listing to ask about any fees or about the apartment. When they get back to you, you can exchange contact information.
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Your credit score
Is my credit check really free?
Yes. 100%. Utterly. Completely. Free. We don't take down your credit card number, so how could we charge you? Also, rest assured that we don't sell or barter or exchange your credit information for anything on our end.
Why do you need to know my credit score?
Knowing your credit score helps to get you better listings and rates that match your profile. If a broker or landlord knows your credit score, they are more likely to contact you. It's a valuable piece of information to match you with the right broker or landlord and the right apartment.
Credit is often the problem preventing someone from getting an apartment. You could waste a couple of weeks looking at apartments only to find out at the very end that your credit would have prevented your eligibility. To cut down on wasted time for you, knowing your credit up front is essential.
Requiring renters to go through a credit check allows Naked Apartments to keep the quality of renters high, making sure the people on our site are truly in-market renters willing to go through a credit check. You end up in a pool with other renters that makes sense for brokers and landlords to contact.
Do you keep my Social Security Number?
Nope. Once you have submitted to retrieve your credit score it is immediately deleted. Thus it can never viewed by anyone.
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Contacting Brokers and Landlords
Do I have to respond to brokers or landlords who contact me?
No, but responding to them gets you better listings and rates that match what you are looking for because you can communicate exactly what you want. Also brokers and landlords see whether or not you respond to being contacted, incentivizing them to reach out if they see you are active.
What happens when I connect with a broker or landlord?
You exchange contact information with them.
If I connect with a broker or landlord, do I have to take the apartment?
Nope. Connecting only means that you are trading contact information.
What happens when I contact a broker or landlord from a listing?
You remain anonymous but can ask them anything that you want to know.
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Personal Information
Do you sell, trade or in any way give away my contact information?
Never have. Never do. Never will.
Who sees my contact information?
Only you and the brokers or landlords that you agree to share it with
What if I told a tiny little lie on my profile?
If you lied on your profile, say about your income, none of the commission rates that brokers offered you are valid. It pays to tell the truth - always (your mom was right!)
Can I edit my profile?
Yes. Simply click on your name at the top right once you are logged in.
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Reviews
Who can see my reviews?
All renters can see your reviews as anonymous; only that particular broker knows that you wrote it.
Why should I write a review?
Put yourself in everyone else's shoes; don't you want to gain from communal knowledge? Reviews help everyone. They help good brokers distinguish themselves. They help not-so-good brokers improve. And they help renters know what type of broker they might be working with. Wouldn't you want to know?
For Brokers
How na makes the process efficient
You know the most important pieces of information about a renter up front - their credit score, income, and the type of apartment they want. Based on this information, you can determine if a renter fits with a particular apartment before spending any time with them.
If you want to work with a renter you can contact them directly. When you contact a renter you must submit a proposed commission, and at least on listing (up to 4 max.). You can distinguish yourself from other brokers by requesting a review from a renter after you work with them. While the first 15 contacts are free, you pay $2 to contact a renter after that.
Because the important details about the renters are known beforehand, you're getting valuable, quality leads. Naked Apartments gives you access to qualified renters, saves time, and gives you the ability to distinguish yourself with renter reviews.
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Contacts
What happens once I contact a renter?
That renter receives an email to come back to the site to see the listings, rates and message you have sent them.
Is my contact information public?
Not until a renter connects with you. At this point contact information is exchanged.
Why does contacting a renter cost money?
This helps us keep the office lights on but also keeps renters from getting spam from brokers. Creating an obstacle makes sure that brokers are only contacting renters they really want to work with.
What happens if a renter simply doesn't read my message?
If a renter doesn't look at what youÕve sent them within a week of your making it, we'll credit back your account. This protects you against wasting money on renters who aren't checking the site very often. Note that if the renter reads your message, but simply doesn't respond, we don't offer a credit (we're working on features to ensure this doesn't happen very often.)
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Listings
Should I upload listings?
Yes. Why, you ask? Because the more listings you upload, the more you are promoting yourself and your listings. If your listings are out in the Naked Apartments universe, renters can search them and contact you from them.
Who sees my listings?
All the renters signed up for Naked Apartments.
Why do I have to attach a listing when I contact a renter?
Because this allows a renter to see what type of apartment you have access to and whether or not they'd be interested. It gives you the chance to highlight your listings and show off your inventory.
Should I upload listings before I start contacting renters?
Yes! Renters are able to search a broker's listings and contact that broker if they are interested. When you upload listings, they become part of the listings database and thus searchable.
Should I delete listings that are now unavailable?
Yes! Otherwise, renters will start to believe that you are baiting and switching, leaving up listings that are no longer available. No one appreciates that.
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Reviews
Can I respond to a review?
It's a feature that we're planning to roll out shortly.
Whom should I request a review from?
From a renter whom you've worked with who can speak to your abilities as a broker.
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Renter Information
What does it mean when a credit score is given as "N/A"?
When a renter's credit score is given as "N/A", it means that the credit file for that particular renter is too thin to give the renter a credit score. This happens when the renter doesn't have enough established
credit history.
For Landlords
How na makes the process efficient
You know the most important pieces of information about a renter up front - their credit score, income, and the type of apartment they want. Based on this information, you can determine if a renter fits with a particular apartment before spending any time with them.
If you want to work with a renter, can contact them. When you contact a renter you must submit a proposed commission, up to 4 listings, and your profile. You can distinguish yourself from other brokers by requesting a review from a renter after you work with them. While the first 15 contacts are free, you pay $2 to contact a renter after that.
Because the important details about the renters are known beforehand, you're getting valuable, quality leads. Naked Apartments gives you access to qualified renters, saves time, and gives you the ability to distinguish yourself with renter reviews
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Contacts
What happens once I contact a renter?
That renter receives an email to come back to the site to see the listings, rate and message (optional) you have sent them.
Is my contact information public?
Not until a renter connects to you. At this point contact information is exchanged.
Why does contacting renters cost money?
This helps us keep the office lights on but also keeps renters from getting spam from landlords. Creating an obstacle makes sure that landlords are only contacting renters they really want to work with.
What happens if a renter simply doesn't read my message?
If a renter doesn't look at what you've sent them within a week of your making it, we'll credit back your account. This protects you against wasting money on renters who aren't checking the site very often. Note that if the renter reads, but simply doesn't respond to your contact, we don't offer a credit (we're working on features to ensure this doesn't happen very often.)
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Listings
Are listings free to upload?
Absolutely.
Should I upload listings?
Yes. Why, you ask? Because the more listings you upload, the more you are promoting yourself and your listings. Renters are able to see your listings and contact you from them.
Who sees my listings?
All the renters signed up for Naked Apartments.
Why do I have to attach a listing when I contact a renter?
Because this allows a renter to see what type of apartment you have access to and whether or not they'd be interested. It gives you the chance to highlight your listings and show off your inventory.
Should I upload listings before I start contacting renters?
Yes! Renters are able to search a broker's listings and contact that broker if they are interested. When you upload listings, they become part of the listings database and thus searchable.
Should I delete listings that are now unavailable?
Yes! Otherwise, renters will start to believe that you are baiting and switching, leaving up listings that are no longer available. No one appreciates that.
For all other questions, please use our feedback form