Ryan Goldstein
OFFSITE LEASING INC

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Offsite Leasing, Inc. is a boutique New York City Real Estate Brokerage that specializes in Union Square, Chelsea, Soho & West Village Rentals. Please feel free to look through our listings and call

Renter Reviews of Ryan

reviewer

Andrew ****

review date
08/08/2016
overall rating
I scheduled a time to view an apartment with an agent on Ryan's team. I had waited in the neighborhood for a couple of hours, which was more then fine with me and a decision I was fine with. However, when I arrived to the apartment at the scheduled time that we agreed upon I rang the doorbell to no answer. Then I called. The agent said I had missed the window to view the apartment, which she apparently only set aside 10 minutes for. I read then re-read our exchange and no where did she specify, at any time, about a ten minute window to show me the apartment. On top of that, I had arrived at the apartment at the time we had scheduled just earlier that day. Miscommunication happens, but this was much more then that. When I was on the phone with her she was dismissive, completely and utterly rude with the icing on the cake was when she hung up on me mid-conversation - a sign to me, clear as day, that she lacked all professional acumen. This was the 2nd time I've done the apartment hunt in NYC and at this point, I've been looking for an apartment for over a month now and I've never met any agent that has treated me or any other person I know so horribly. Don't recommend and wont be doing business with Ryan or Offsite Leasing every again.

I did not rent an apartment from this agent.

Ryan Goldstein Responded:
Andrew,

Thank you for taking the time to review your experience. We do our best to accommodate every client in a friendly & courteous manner. The unit that you had set an appointment to see was inundated with requests and there was a Hard stop at 4:40. She scheduled you for 4:30--4:40 where at 4:40 she needed to proceed to another showing. I apologize that she could not wait longer. Again, per our conversation yesterday please let me know if I can do anything to better your experience.

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Ryan's Specialties

Manhattan

Chelsea, East Village, Flatiron District, Gramercy Park, Greenwich Village, Meatpacking District, SoHo, Union Square, West Village